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  • info@timberheart.uk
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Terms & Conditions

Last updated: 7/14/25

Welcome to [Your Company Name]. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website and purchasing our products.

By accessing or using the website, you agree to be bound by these Terms. If you do not agree with any part of the terms, then you may not access the service.

1. Products & Orders

  • All products are subject to availability.

  • We reserve the right to limit quantities or discontinue any product at any time.

  • Orders can be placed through our website, email, or direct contact.

2. Wood Characteristics

  • Wood is a natural material. Variations in grain, color, and texture are normal and not considered defects.

  • Termowood is available in natural tone only and cannot be color customized.

3. Prices & Payments

  • All prices are listed in [Currency] and may be subject to change without prior notice.

  • Full payment is required before order dispatch unless otherwise agreed in writing.

  • We accept payments via bank transfer, credit/debit card, or other approved methods.

4. Shipping & Delivery

  • Delivery timeframes are estimates and may vary depending on order size and destination.

  • We are not responsible for delays due to shipping carriers or unforeseen events.

  • Customers are responsible for providing correct delivery information.

5. Returns & Refunds

  • Wood products are made to order; therefore, returns are only accepted for damaged or incorrect items.

  • Claims must be made within 7 days of delivery with photographic evidence.

  • Approved returns must be unused and in original condition.

6. Warranty & Liability

  • Our products come with a limited warranty against manufacturing defects.

  • We are not liable for damage caused by improper installation, use, or storage.

  • It is the customer’s responsibility to ensure the product is suitable for their specific use.

7. Intellectual Property

  • All content on this website including images, logos, and text are the property of [Your Company Name] and may not be used without permission.

8. Changes to Terms

  • We reserve the right to update these Terms & Conditions at any time.

  • Continued use of the website after changes constitutes acceptance of the new terms.

9. Contact Us

If you have any questions about these Terms, please contact us:
📧 Email: info@yourcompany.com
📞 Phone: +45 12 34 56 78